Claire Armstrong is Deputy Director for the Compassionate Care Team at the Department of Health. Claire heads up the branch responsible for taking forward policy in support of Secretary of State’s quality of care priority and has worked for the Department for 10 years. She has prior experience of working across the private and public sector, in the UK and abroad, across the Transport, Environment and Energy sectors and is particularly passionate about making a difference to staff, patients and people who use services.
I have just returned from a week at Sheffield Teaching Hospitals NHS Foundation Trust. I wanted to witness first-hand “what good care looks like” locally having read some really encouraging patient feedback on the quality of care provided by the …